FAQ

How do I place an order?

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All orders can be placed online or by phone. To place a phone order, call: (919) 621-7027

ShippingPolicies

All online and phone orders will be shipped within 5-7 business days from the date of purchase. Our products are made in small batches by hand which allows for inventory control and freshness of each product. We ship to all locations within the United States & Canada. All orders are shipped via the United States Postal Service (USPS). Once order is ready for processing an email will be sent out with tracking information.

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Secure Ordering & Privacy Policy

All telephone and online orders are secure and protected through secure SSL (Secure Sockets Layer) to encrypt information like Credit Card details. Your information is never sold to an outside company or 3rd party.

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Returns & Refunds

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Returns are handled on a case-by-case basis. Used product will not be considered as a return item. If an item is damaged in shipping, please provide pictures of the damaged item to ensure proper shipping and handling of return item.

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Local Delivery

We offer FREE local doorstep personalized delivery in the local Raleigh, NC area with product purchases of $23.00 or more. Deliveries are done once per week on Saturday and/or Sunday.

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Additional Policies

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Please email: frommetouessentials@gmail.com OR call: (919) 621-7027 regarding product info, shipping time, payment, customer order, etc.

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